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What is the Accessible Information Standard

All organisations that provide NHS or adult social care must follow the accessible information standard by law.

This includes NHS Trusts and GP practices.

The accessible information standard tells organisations how they should make sure that they provide information which is easy to access and understand to all;

  • patients and service users

  • carers and parents

This includes making sure that people get information in the way that suits them best. Examples can include;

  • large print

  • braille

  • easy read

  • by email

The standard also describes how to support people’s communication needs, for example by offering help from an advocate or British Sign Language interpreter.

You can find out more about this law in